Tru By Hilton Jacksonville St Johns Town Center

Everything was good in the hotel rooms. Abundant power outlets, very clean, no gripes there. Breakfast was typical of a good hotel. Our only problem was that there wasn't an overhang on the sidewalk, and it was pouring outside, so we had to stand with our luggage in the soaking rain waiting for the baggage cart. Someone didn't think that design through.

This hotel exceeded expectations. The staff was very welcoming and accommodating. The reception staff went above and beyond to ensure the lobby area was always clean and smelling nice. We saw them cleaning and vacuuming several times a day. Fresh coffee and other snacks were available in the lobby. We appreciated their kindness as our family was visiting for a funeral. They made it feel like home.

Overall better experience than most hotels nowadays. The facility is clean, and we enjoyed the free breakfast. We stayed to visit family for Thanksgiving. Didn't give a full 5 stars because of a few things. First of all, they charged a pet fee for my service animal for my seizures. I told them at check-in, and I thought the front desk said there was no charge, but they charged me at checkout and didn't say anything. I didn't see that until they emailed me the receipts. No paper receipts were given or any explanation of the charges. Secons, we stayed on the 2nd floor and could hear whomever stayed above us from 10 pm to about 12. And then again as early 6 am until 11 am. It was so strange, like sounds of moving furniture and heavy boots walking back and forth. It sounded like they were dropping things and rolling things around. Another thing was the breakfast not keeping up with the rush of people. Around 8 am everyone was up and I was standing in line for 15 minutes just to find out there was no food left, so I sat back down and waited for a refresh. But as soon as that happened, people rushed back up to get more on their plate after already having food. Would help if there was friendly signage to remind guests not to hog food. Some guests showed up last 15 minutes just to be told they were done replenishing food. I'll still be staying at future Tru hotels, since I enjoy the consistency. Thank you to the staff that worked Thanksgiving week.

We don't travel much for many reasons, but the main reason is that securing CLEAN, SAFE, and inexpensive lodging is impossible to find these days. I'll start with reviewing the beginning to the end. Property outside: maintained nicely, welcoming and well lit( good for if you get in late) Property inside: Bright and clean. Location: Great close to a lot of restaurants and shopping areas. Close to cheesecake factory, fire bird, and maggianos, and Dillards a long with other high-end stores. Front desk staff: great attitude and very helpful and respectful. I think her name was Lameka. She is a good asset to tru hotel with her inviting and warm welcome to guests I seen her interact with. Room: VERY CLEAN One of the cleanest hotels I stayed at. ( I personally like that the room is on the smaller side, but this particular hotel, I believe, was designed like that, just the essentials in mind) I think it is great for a weekend getaway. If you want bigger, you will have to look for another hotel. Cleaning staff: They actually clean, and I saw them in the process. This is amazing. Some nowadays try to get out of things and do the bare minimum. From what I observed, the cleaning staff really work to have your room in tip top shape. If the company allows, please keep the cleaning staff in mind and leave a tip for them. They work really hard for people who may not be the cleanest. Checkout: It was a breeze.